Verify that your card number, expiration date, and billing address are correct. If the issue persists, contact your bank.

Prices include applicable sales tax. Detailed charges will be shown at checkout.

If your order hasn’t shipped, please contact us to update your shipping address.

Yes, simply enter the recipient’s shipping address and message during checkout.

Please check your spam folder. If not found, contact us at support@blokovia.com.

We accept the payment methods displayed at checkout, which typically include major credit cards and other secure digital payment options. Payment is due at the time you place your order.

Please contact us immediately. You can cancel for free within 24 hours of the "preparing for shipment" alert. If the shipment has already been prepared or processed, a restocking fee may apply (as per our Return Policy). Note that custom or clearance items cannot be cancelled.

Please inspect your delivery immediately. If you find any damage, contact us at service@blokovia.com within 3 days of delivery. Include your order number, tracking number, and photos of the damage. We will coordinate with the carrier to resolve it.

Yes, we offer an optional White-Glove Delivery Service at checkout for an additional fee. This premium service includes delivery to your room of choice, professional assembly, and the removal of all packaging materials.

No. The White-Glove Service fee is non-refundable once the service has been completed. If you decide to return the product later, please ensure you retain the original packaging, as it is required for returns.

Likely not. Due to the modular nature of our products, your order may be shipped in multiple packages, but we will try our best to ensure they arrive at the same time.

In rare cases of delays (weather or carrier issues), we’ll notify you and provide updated delivery estimates.

If your package is marked "Delivered" but missing, please contact our customer service team within 3 days of the delivery notice. Claims made after this period may not be eligible for full support due to carrier investigation limits.

It depends on the carrier, but generally, we recommend being present. If delivery fails because the recipient is absent and a signature is required, you may be responsible for re-delivery fees.

The modules are securely joined using metal connectors for stability.

Yes, replacement covers in various colors and fabrics are available for purchase.

Simply wipe spills with a damp cloth. For stubborn stains, use a mild cleaner.

Yes, you can easily rearrange modules to fit your changing space.

To maintain comfort and shape, we recommend rotating and flipping your seat and back cushions regularly. Gently patting them helps redistribute the filling (especially for our feather-blend cushions) and keeps them looking their best.

Refer to the included manual or watch our step-by-step assembly videos online.

While all our covers are fully removable for your convenience, we do not recommend machine washing. Machine agitation can cause shrinkage, deformation, or fabric damage. We strongly recommend professional upholstery cleaning or gentle hand washing with mild detergent, followed by air drying in the shade.

Accidents happen! Our performance fabrics are water-repellent, giving you time to react. If a spill occurs, immediately blot the liquid gently with a clean, dry white cloth. Do not rub, as this can push the liquid deeper into the fibers. For stubborn stains, please consult a professional cleaner.

No, pilling is a natural characteristic of many woven fabrics and is not a quality issue. It is caused by loose fibers surfacing during use. You can easily remove pills using a standard fabric shaver or lint remover to restore the smooth look of your sofa.

Yes, sourced from sustainable suppliers and certified for low emissions.

It’s ergonomically designed for balanced support and comfort.

Yes, you can replace covers anytime for a new look.

Yes, the legs can be unscrewed for moving or cleaning.

No. All materials are non-toxic and odor-free.

"True Modular" means every part of your Blokovia sofa—armrests, backrests, and seats—is fully detachable and interchangeable. Unlike traditional sectionals that only lock in one configuration, our system allows you to rearrange your layout (e.g., from a 3-seater to an L-shape) anytime your needs change, without buying a new sofa.

We designed our seat cushions with two distinct sides to suit your mood. One side features high-resilience foam for firm, reliable support; the other side is filled with a down feather blend for a softer, "cloud-like" lounging experience. You can flip the cushion to switch comfort modes instantly.

Absolutely. We offer premium fabrics, all treated to be water-repellent and scratch-resistant. They are designed to withstand daily life, including spills and energetic pets, making them a durable choice for active households.

Yes, you can choose seat modules with integrated hidden storage. This is perfect for keeping blankets, pillows, and magazines organized, helping you maintain a clutter-free living room.

Definitely. We offer 4 armrest styles (Box, Knife-edge, Arc, and Italian Heavy) and 2 backrest styles (Box and Knife-edge). Whether you prefer a modern minimalist look or a classic warm vibe, you can mix components to match your decor.

Our frames are built to last, using FSC-certified Russian pine and multi-layer solid wood for structural stability. The modules are connected with 5mm thick carbon steel hardware, ensuring a precise and sturdy connection that won't wobble over time.

Yes! That’s the beauty of Blokovia. Because every component (arm, back, seat cover) is modular, you can replace a single damaged part instead of throwing away the entire sofa. This extends the product's lifespan and is more environmentally friendly.

Perfectly suitable. Our modular system solves tricky design problems like tight corners or open floor plans. You can configure it as a small 2-seater for an apartment, or expand it into a large U-shape for a family home.

Yes, unused modules can be returned individually.

Take photos and contact us within 48 hours for a replacement.

It covers structure, connectors, and fabric defects.

Yes, exchanges for other models or colors are available.

The following items are final sale and cannot be returned: clearance items, custom-made products, items marked "Non-returnable", and items that have been assembled or are missing original packaging.

We offer a tiered warranty to protect your investment:
2-Year Limited Warranty: Covers the frame, structure, workmanship, and non-lighting electronic components.
1-Year Warranty: Covers fabrics, seat cushions, leather covers, and LED components.

The warranty does not cover damage caused by normal wear and tear, negligence, misuse, accidents (such as burns or cuts), pet damage, or improper cleaning methods. It also does not apply to products used outdoors or for commercial purposes.

Please email service@blokovia.com with your order number, a copy of your original purchase email, and clear photos or a description of the defect. Our team will review your claim and respond within 3 business days.

If a manufacturing defect is confirmed, Blokovia will, at its sole discretion, provide repair or replacement parts at no cost to you. We aim to solve the issue in the most efficient way possible.

Once your return is received and inspected at our warehouse, we will process your refund within 7 business days. The funds will be credited back to your original payment method.