Contact information
We’re here to help! If you have any questions about your order, our products, or need assistance with assembly, please don't hesitate to reach out to Blokovia™.
Customer Service
- Email: service@blokovia.com (For general support, warranty claims, and return requests)
- Phone: +86 180-2494-4532
- Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8) / Emails are monitored 24/7 and we aim to respond to all inquiries within 1-2 business days.
Business Information
- Company Name: Wenzhou Qishangzhi Trading Co., Ltd.
- Company Address: No. 88, Liaoyang Village, Kunyang Town, Pingyang County, Wenzhou City, Zhejiang Province, China
Official Return & Fulfillment Centers
Once your return request is officially authorized and approved by our customer service team, you will be directed to ship the items securely to one of our official warehouse facilities below:
-
US West Coast Warehouse:
C/O 2221 Remington Ave, Ontario, California, 91762, United States -
US East Coast Warehouse:
C/O 100 Lawrence Blvd, Hainesport, NJ, 08036, United States
⚠️ MANDATED RETURN NOTICE:
To ensure your return is successfully tracked and processed, you must first contact our customer service team at service@blokovia.com to obtain an official return authorization prior to shipping any items back. Items returned without prior authorization may experience significant processing delays at our facilities. Any additional rerouting, transport, or administrative fees incurred due to unauthorized returns will be deducted from the final refund amount. Thank you for your cooperation!